Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

If you want to carry out a refund or return please write flawastudioinfo@gmail.dk for packaging label and further information

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

    Refunds

    If you want to carry out a refund please write flawastudioinfo@gmail.dk for packaging label and further information

     

    You will be responsible for paying for your own shipping costs for refunds. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

     

     

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

     

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at flawastudioinfo@gmail.dk

     

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at flawastudioinfo@gmail.dk and we will be happy to send you a new product in exchange for the old one.

     

     

    Shipping returns

    To return your product, you should send a e-mail to flawastudioinfo@gmail.dk

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Need help?

    Contact us at flawastudioinfo@gmail.dk for questions related to refunds and returns.